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Southeast Asia Innovation Landscape 2026
ESG Data-as-a-Service (DaaS) A game-changer for resource-constrained SMEs
1. Technology overview
Multi-channel integrated call center software will help businesses enhance customer experience and improve business efficiency by interacting with customers across multiple channels and synchronizing all data in a single management interface.
2. Highlighted features & specifications
Basic:
- Comprehensive package covering basic needs for deploying inbound and outbound call centers (including voice channels, live chat, email, SMS).
- Automated features such as IVR, skill-based routing, queue management, smart dialer, and auto calling.
Advanced:
- Create multiple touchpoints across various channels, enabling customer interaction through voice, web chat, social media, OTT, SMS, and email.
- Automated features like IVR, skill-based routing, queue management, smart dialer, and auto calling.
- Sales and marketing support features.
- Mobile app.
Premium:
- High-end integrated multi-channel interaction call center (including video calls), facilitating customer journey tracking and insightful customer analysis.
- Automated features such as IVR, skill-based routing, queue management, smart dialer, and auto calling.
- Sales and marketing automation features.
- Mobile app.
- Customizable business fields and reporting forms.
