Glia

Glia is a customer interaction technology vendor founded in 2012 as SaleMove and headquartered in New York. It works with banks, credit unions and insurers on a specific problem: interactions are split across phone, web chat, mobile app and branch, so customers repeat themselves at every handover and AI cannot be applied consistently across channels.

The platform is organised as Glia AI, Glia Voice and Glia Digital on a ChannelLess architecture that carries context when a conversation moves between an AI agent and a human. Glia Banker automates routine banking enquiries, Glia CoPilot gives live agents real-time guidance, Glia Analyst produces coaching and workforce insight, Glia Outreach runs outbound campaigns and Agentic Workflows execute multi-step tasks. More than 700 banks, credit unions and financial institutions use the platform, including First Hawaiian Bank, PSECU and Logix. Glia has raised over 150 million USD and was valued above 1 billion USD after a 45 million USD round in 2022.

1. ChannelLess architecture: one conversation thread across voice, chat, video and co-browsing, with context preserved on handover.

2. Glia Banker: AI agent for routine banking enquiries in digital and voice channels.

3. Glia CoPilot: real-time suggestions, summaries and next steps for human agents while the call is live.

4. Glia Voice: AI answering of inbound calls with escalation to a named agent rather than a queue.

5. Glia Analyst and Outreach: automated quality review and coaching plus outbound AI campaigns for lending and service events.

6. Deployed at more than 700 banks, credit unions and financial institutions.