Infermedica

Infermedica is a health-tech company headquartered in Wroclaw, Poland, that has operated since 2012, building clinical-grade artificial intelligence to help patients and call-center agents navigate to the right level of care. It addresses the problem of inaccurate self-triage and overloaded emergency and helpline services by translating patient-reported symptoms into evidence-based triage recommendations.

The core offering is the Infermedica API together with packaged products such as Conversational Triage, a Call Center Voice Agent, and Pre-visit Intake, built on a continuously updated medical knowledge base reviewed by physicians. Customers include public health systems, health insurers, telehealth providers, and pharmaceutical companies across more than 30 countries who embed the technology into their own patient portals, call centers, and mobile apps.

1. Conversational Triage: Guides patients through natural-language symptom questions to recommend the right care pathway.

2. Call Center Voice Agent: Automates first-line triage calls for health hotlines and insurers.

3. Pre-visit Intake: Collects structured symptom data before a consultation to save clinician time.

4. Infermedica API: Lets partners embed triage logic into their own apps and portals.

5. Physician-reviewed knowledge base: Continuously updated medical content validated by clinical teams.

6. Multi-market deployment: Used by health systems and insurers in more than 30 countries.