Yalo

Yalo is a conversational commerce company founded in 2015 and headquartered in Mexico City, Mexico. It builds AI-driven sales tools that let consumer goods brands and retailers sell and support customers through messaging channels such as WhatsApp, operating in more than 40 countries across Latin America, Africa, and Europe.

The platform includes Oris, an AI sales agent that carries out sales conversations, a product recommendation engine, and customer journey management tools that brands configure without building their own messaging infrastructure. Reported customers include Nestle, Coca-Cola FEMSA, Heineken, Mondelez, PepsiCo, and Unilever, with the company citing more than 4 billion transactions processed and 4.4 million active stores on the platform.

1. Conversational sales agent: Oris carries out AI-driven sales conversations over messaging channels.

2. WhatsApp commerce: lets brands and retailers take and process orders inside chat.

3. Product recommendations: suggests items during conversations to increase order value.

4. Customer journey management: configures multi-step engagement flows without custom development.

5. Multi-channel reach: extends conversations across WhatsApp, mobile apps, and voice.

6. Retail network coverage: supports transactions across millions of active small stores.