ioki Platform for On-Demand and Autonomous Public Transport

ioki GmbH is a Frankfurt-based provider of digital mobility solutions for public transport operators and transit authorities. It began as an innovation unit of Deutsche Bahn, now belongs to the BENTELER Group and reports more than 8 years of expertise, over 400 projects and projects in 11 countries. It helps authorities plan, run and optimise scheduled, on-demand and autonomous services.

The ioki Platform covers passenger booking via app, web or integrated interfaces with ad-hoc, advance and recurring trips; the ioki Vehicle App for drivers; and ioki Operator for planning and monitoring, fleet management and real-time dispatch that bundles trips to raise pooling. ioki Route handles route management and navigation, ioki Analytics supports network studies, and ioki API connects third-party systems. The platform also handles booking and routing for autonomous on-demand vehicles, and partners include Deutsche Bahn, OBB, SBB, RMV and KVV.

• Passenger booking: app, web or integrated interfaces for ad-hoc, advance and recurring trips.
• ioki Vehicle App: driver app for handling trips and navigation.
• ioki Operator: interface for planning, monitoring and fleet availability management.
• Real-time dispatch: automatic and manual plan changes with trip bundling to raise pooling.
• ioki Analytics: mobility analyses and network concepts for authorities.
• ioki API and autonomy: interfaces for integration and booking and routing for autonomous vehicles.

A city transport authority can launch on-demand minibuses feeding metro stations in suburban districts. Universities and large campuses can run bookable shuttles, as Georgetown University does with ioki. Developers of new smart townships can pilot autonomous on-demand shuttles with integrated booking and routing.

Transit authorities can add flexible on-demand services alongside scheduled lines on one platform, with booking rules per user group or service. Real-time dispatch and trip bundling increase pooling and vehicle utilisation. The same software prepares operators for autonomous vehicles, and analytics support network redesign. ioki reports over 10 million passengers carried with its platform.

European transit authorities are integrating on-demand services into public transport and preparing for autonomous shuttles, while the vendor market is consolidating under industrial groups such as BENTELER. In Vietnam, new metro lines and electric bus networks in Hanoi and Ho Chi Minh City need feeder services, and smart city plans are opening pilots for autonomous shuttles in new urban areas.

ioki GmbH, An der Welle 3, 60322 Frankfurt am Main, Germany, Amtsgericht Frankfurt HRB 112491. Started as a Deutsche Bahn innovation unit; acquired by BENTELER in 2026. Founded a US subsidiary in October 2026. Winner of the German Mobility Award; shows an ISO certificate. More than 230 planning projects.