Dualog Endpoint and Secure Ship-Shore Platform

Dualog is a maritime software company based in Tromsø, Norway, that has developed software for the shipping industry since 1994. It helps shipowners and ship managers keep vessels connected with shore offices while protecting onboard computers and crew accounts from cyber threats over limited satellite bandwidth.

Dualog Endpoint protects computers on vessels of all sizes against viruses, malware, spyware and ransomware, using ESET-powered antivirus, USB device control, network isolation and a caching proxy that downloads updates once and shares them with other devices onboard. A cloud console provides fleet-wide management, software inventory and reports for IMO 2021 cyber risk requirements. Around it, Dualog offers identity with SSO and MFA, role-based maritime mail, chat, a ship-shore Workspace, automated file transfer with malware scanning and onboard internet quota management.

• Endpoint protection: ESET-powered defence against viruses, malware, spyware and ransomware on onboard computers.
• Bandwidth-saving updates: A caching proxy distributes updates to all devices with failover.
• USB device control: Manages external devices and limits data theft.
• Fleet console: Groups ships, tracks installed software and monitors network status in real time.
• Identity and MFA: Personal logins to role-based accounts with SSO via SAML and OpenID.
• Secure file transfer: Automates ship-shore file exchange with built-in malware scanning.

A Vietnamese shipping company can deploy Dualog Endpoint across its fleet and use the reports in IMO 2021 audits. A ship management firm can replace shared vessel email accounts with role-based mailboxes and MFA. A crewing agency can use Dualog Chat and Workspace for secure crew and shore communication.

Ship managers can keep antivirus up to date across a fleet without wasting satellite bandwidth, since updates are downloaded once per vessel. Personal role-based logins with MFA replace shared crew credentials, and audit trails plus exportable reports support IMO 2021 cyber risk compliance. Support is available 24/7, with an average phone response of 13 seconds.

IMO 2021 requires shipowners to address cyber risk in their safety management systems, and class rules for onboard cyber resilience are tightening. Vietnam's growing merchant fleet, ship management companies and crewing agencies serving foreign owners need affordable ways to secure crew devices and communications on low-bandwidth satellite links.

Based in Tromsø, Norway, and developing software for shipping since 1994; CEO Morten Lind-Olsen. Holds ISO/IEC 27001 certification and runs a vulnerability disclosure programme. Customers include MOL Chemical Tankers, Marlow Navigation, Klaveness (KSM), Minerva Marine, Eletson, TB Marine Shipmanagement and Stödig Ship Management. Webinars are scheduled in Singapore time.