1. Technology overview
ETELECOM delivers a unified platform integrating telecom networks, Zalo ecosystem (OA Chat, ZNS, ZCC, Mini Apps), and third-party APIs for seamless enterprise-customer interactions. It supports rapid deployment of Zalo Official Accounts and connects with CRM, ERP, POS systems via SDK/API for efficient omnichannel engagement.
2. Highlighted features & specifications
- Zalo Integration: Full Zalo OA support: Chat, notifications (ZNS), call center (ZCC), Mini Apps.
- Multi-Channel CPaaS: Voice, SMS, email, chat; connects carriers and Zalo for unified messaging.
- API/SDK Flexibility: Easy integration with e-Invoice, Chatbot, CDP, CRM, DMS, ERP, POS systems.
- Enterprise Tools: Scalable for sales, support; real-time interaction analytics and automation.
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