interface.ai

interface.ai is a US software vendor that builds specialised AI agents for credit unions and community banks, issuing its corporate announcements from Palo Alto, California. It targets the gap between rising contact-centre volume and limited staffing at community financial institutions, whose customers expect service outside branch hours and in more than one language.

The BankGPT platform runs agentic AI across voice and digital channels: Agentic Voice AI for inbound calls in over 100 languages, Agentic Chat AI inside the website and mobile banking app, Agentic Employee AI for staff, Smart Collections for early-stage delinquency, Nexus for contact-centre operations and Fraud Prevention AI. Answers are grounded in institution-specific knowledge and screened against NCUA and FFIEC rules. The company reports close to 100 community financial institutions as customers, more than 1.5 million conversations a day, over 500 million to date and 99.99% uptime.

1. Agentic Voice AI: answers inbound calls in over 100 languages without scripted IVR menus.

2. Agentic Chat AI: chat in the website and mobile app that completes forms and transactions without redirecting the customer.

3. Smart Collections: launched February 2026, automates early-delinquency outreach over voice, SMS and email with promise-to-pay capture.

4. Nexus: agentic contact-centre platform that removes hold queues and transfers by letting AI own the conversation end to end.

5. Compliance grounding: content checked against NCUA and FFIEC regulations, with role-based access, LLM routing and SSO in one dashboard.

6. Scale: 99.99% uptime and over 1.5 million conversations a day.