PolyAI

PolyAI is a voice AI company founded in 2017 in London by Nikola Mrksic, Pei-Hao Su and Tsung-Hsien Wen, former machine learning researchers at the University of Cambridge. The company builds conversational voice agents that handle phone-based customer service interactions for large enterprises, aiming to resolve calls without human escalation.

Its platform runs on proprietary dialog models trained on more than one billion enterprise conversations and offers both a no-code Agent Studio for business teams and a developer SDK for custom integrations. Voice agents built on the platform handle tasks such as account management, billing, bookings and authentication for clients in banking, insurance, hospitality, retail and utilities.

1. Voice agents: Automates phone-based customer interactions across account, billing and booking tasks.

2. Dialog model: Uses a proprietary model trained on over one billion enterprise conversations.

3. Agent Studio: No-code interface for business teams to configure and adjust voice agents.

4. Developer SDK: Provides a development kit for custom, code-level integrations.

5. Compliance guardrails: Built-in controls aligned with SOC 2, HIPAA, GDPR and PCI DSS.

6. Analytics: Monitors call resolution rates and conversation quality in real time.