Sento AI

Sento AI is a conversational intelligence company founded in 2022 in Guatemala, serving contact centers across Central America and Latin America. It addresses the problem of manual, low-coverage call auditing by using speech analytics to automatically process customer conversations instead of sampling only a small share of calls.

The platform’s modules include Spanish-language speech-to-text tuned to regional accents, automated compliance validation, sentiment and complaint alerts, and a revenue-intelligence engine that flags sales opportunities and churn signals; it integrates with more than 75 platforms such as Genesys, Avaya, Twilio, Salesforce, and HubSpot. Customers include Banco Industrial, Seguros G&T, and the BPO Interconsumo, with one client reported to process over 50,000 conversations per month.

1. Omnichannel call and chat analysis covering up to 100% of interactions instead of manual sampling.

2. Latin American Spanish speech-to-text tuned for regional accents and expressions.

3. Automated compliance validation at key moments of each interaction.

4. Real-time alerts for sentiment, agent empathy, complaints, and cancellation risk.

5. Revenue intelligence module detecting sales opportunities and churn signals.

6. Integrates with more than 75 platforms including Genesys, Avaya, Twilio, Salesforce, and HubSpot.