Promote Digital Journey For Businesses With SaaS Application

“Software as a service” or SaaS – a service that are used by suppliers based on cloud technology, helps users easily apply service/platform through the Internet instead of directly downloading and setting. While ongoing digital trends help the SaaS market more and more develop, businesses gradually have more choices. Let’s read SaaS solutions this week to learn more about a solution that helps to promote digital processes for your business.

1. If your business want to enhance customer experience, it’s time to improve your internal process 

The market is facing massive secular trends from remote and distributed work. Customers buying B2B software have more options than ever before and, therefore, have higher expectations of their vendors and hence higher churn rates. 93% of companies surveyed stated their customers have higher support expectations than before the boom in SaaS companies in the past few years. Meanwhile, support representatives at SaaS companies are solving an average of 181 tickets per month, taking up to 45 minutes per ticket.

Support representatives and the product teams who they collaborate with internally, more often than not, don’t have the right modern and dedicated tools to deliver fast and scalable support without losing the human and personal touch needed for a positive customer experience.

Betting big on the segment, Danish-based startup Fullview – the platform enables SaaS companies to deliver faster and more personalised customer support has raised $7.5 million in funding. The seed round was led by global investor Lightspeed Venture Partners with participation from previous investors Cherry Ventures and Seedcamp. The round features founders and executives from top tech companies in Europe and Silicon Valley such as Coinbase, Unity, Pleo, Zapp, DoorDash, Instana, Dixa, and Pitch. 

Founded in 2021, the platform aims to bridge the knowledge and workflow gaps between product teams and support teams. To support product teams that struggle to gain context for technical support tickets and end up playing email ping pong with support agents to fix bugs that customers report. Fullview’s API plugs into existing web applications and allows customer support agents to instantly see their user’s screen, and initiate in-app video calls and multiplayer screen control.

Say goodbye to traditional screen sharing. Replace old fashioned static screen sharing with Google Meet and Zoom, and call users faster from within your own product with Fullview. Always reliable audio and video calls with no downloads or external links required. Get instantly up to speed on your customer’s journey and issue history. See console logs during live video calls, cobrowse with your customers, and save time from having them explain their issues.

Fullview CEO and co-founder Daniel Bakh said: “When customers experience problems in a product and need guidance, they expect fluid, personalised support — not long wait times and constant back-and-forth communication. SaaS companies struggle to deliver customer support that is personalised, fast and scalable at the same time and this is where we come in.”

Anoushka Vaswani from Lightspeed Venture Partners said: “Fullview is replacing the existing siloed technical support stack across session recordings, customer calls, screen control and console logs. It not only aims to handle the support interaction but then automatically records the session and session details to route any issues that need to be debugged to the development team.” 

The new capital infusion will go towards further accelerating the product roadmap and building new growth and design teams this year.

2. Cost-management application Bizzi 

Launched in Vietnam market in 2019, with RPA technology and machine learning (machine learning), Bizzi automatically looks up invoices; Automatically check the legitimacy and validity of invoices and store them scientifically for up to 10 years, helping businesses reduce 80% of time and 50% of invoice processing costs, and increasing transparency and tax compliance.

In addition, secured by Amazon Web Services, Bizzi’s platform ensures data encryption according to the standards of the world’s leading accounting firms with strict security applying international standards for management. ISO 27001 information.

When all jobs related to invoices and documents happen every day at the company, such as when the boss or employee goes to receive guests or work wants to get invoices; Employees need to request approval of expenditures to pay for goods and services; … But the requester lost or omitted the invoice; the seller “forgot” to send the invoice, or the accountant finds the invoice invalid, wrong information, sent in duplicate. This process makes cost management difficult, time consuming to check and input data. Not only that, employees will take a lot of time to request advance, refund, pay, go on a business trip, …

Bizzi Expenses is a cost management digitization solution suitable for businesses of all sizes. With Bizzi Expense, creating, managing expenses, making payment requests and approving remotely is simple and easy with just a few clicks.

With the mission of simplifying and digitizing the financial activities of small and medium enterprises in Vietnam, Bizzi is gradually asserting its importance on the digital transformation journey for businesses.

3. A solution helping businesses reduce expense for software 

Designed to help businesses intelligently reduce their annual software spend by 20-30%, Vertice streamlines the purchasing process and addresses the continuous uptick in the cost of SaaS applications.

London-based tech-enabled SaaS purchasing company Vertice has raised $26 million in the series A in funding as it emerges from stealth to help businesses reduce their annual software spend and simplify the purchasing process.

The funding will be used to accelerate the startup’s expansion of its engineering and commercial teams and drive revenue growth.

Globally, annual SaaS spend is projected to surpass $145 billion in 2022, according to Gartner. Cashing in on the predicted growth in the segment, the platform is designed to help businesses intelligently reduce their annual software spend by 20-30% and streamline the purchasing process. Founded in 2021 by serial entrepreneurs Roy and Eldar Tuvey, the solution addresses the continuous uptick in the cost of SaaS applications. 

“SaaS costs are rising at an extremely rapid rate, and companies everywhere are struggling to keep their budgets under control and manage their complex renewal schedules,” said Eldar Tuvey, Vertice co-CEO and co-founder.

Laurel Bowden, partner at 83North said: “Vertice is solving a significant pain point for companies by reducing the friction and costs associated with managing SaaS renewals. 83North has invested in many teams enabling process simplification and enhancement in the enterprise.”

4. Enabling businesses accelerate digital transformation brings €4 million to Rotterdam platform

Freeday provides a SaaS platform to hire and manage digital workforce with digital employees that take over repetitive, tedious tasks, and interactions

Rotterdam-based Freeday has raised €4 million in funding to build new partnerships and roll out in new markets. The round was led by VC firm henQ 

The founders of RPA boutique Ciphix and digital strategy agency Numa launched the platform in October 2020. The company aims to rewrite how we work and interact, so that people can collaborate, solve complex problems, and focus on the rewarding part of work.

The platform offers a SaaS solution with a transactional model, flexible scaling, and without an upfront investment. This way, it can help businesses in hiring, training, and allowing new digital employees start within 2-4 weeks, with minimal to no impact on IT resources. The company claims its digital recruitment procedure is 50% cheaper than traditional hiring process.

Co-founder Marcus Groeneveld said: “We are thrilled to welcome henQ to our network of investors and partners. They have a proven track record in helping software companies with an international growth strategy.”

5. Madrid-based SaaS platform raises $2 million to automate processes from spreadsheet

Sheetgo has announced the addition of notable investors and founders to its advisory board from Dropbox, Accel-KKR, Microsoft and a number of other unicorns.

Spanish SaaS application that enables spreadsheet users to automate their work building workflows, Sheetgo has raised $2 million in funding to focus on increasing the commercial presence of its product and scale its customer base. The round was led by Bewater Funds and saw the participation of Bharat Mediratta, ex CTO of Dropbox; Jason Kurtz, senior advisor of Accel-KKR and ex-executive of SAP Ariba and renowned Seattle based investor Rajeev Singh-Morales, co-founder of Alma Mundi Ventures

With more than 3.5 million downloads on Google Workspace Marketplace alone, the Madrid-based helps managers to create simple, automated solutions by providing a single application that connects critical data from spreadsheets (Sheets, Excel and csv) found in Google, Microsoft and Dropbox environments. The platform enables heads of department to innovate internally without needing intervention from IT departments or to integrate additional technology.

Following the company’s restructuring, the startup will now focus on its ‘beyond spreadsheets‘ product release, a more customer-centric and proactive commercialisation, third party security certification for its bigger clients base, and closer collaboration with its existing tech partners.

Talking about the new investment, founder Yannick L. Rault van der Vaart said: “This investment, along with a strict focus on operations, will get us into the necessary growth mode to tackle the underserved no code market of the one billion Google Workspace and Microsoft Office users that need help to automate no code processes eliminating IT and engineering involvement.”

François Derbaix, co-founder of Bewaterfunds and Indexa Capital added: “Bewater Funds and Sheetgo have forged a solid relationship over the years and as soon as Sheetgo met the ´Rule of 40´ – when a SaaS company’s growth rate and profit margin adds up to 40% or more. It was a no brainer decision to work together.”

6. Rise Up pockets €30 million to drive employee learning across Europe

The Paris-based employee learning platform currently serves over 400 customers and 1 million active learners in 60 countries

Today, learning is one of the most fundamental business challenges and top of mind for both CEOs and employees. According to a PWC report, 79% of CEOs worldwide identify the lack of essential skills in their workforce as a threat for future growth, and the inability to learn and grow is the No.1 reason for employees to look for a new job, say Bersin and LinkedIn. 

As the global learning and development industry is expected to reach $402 billion by 2022 and the European market is expected to grow in the mid-single digits annually over the next 3-5 years, startups are rushing into the space to create new experiences in the segment. Amsterdam’s power skills training provider Lepaya raised $40 million in a Series B round in December last year.

Paris-based employee learning software solution Rise Up has now raised €30 million from SaaS focused investment fund Connected Capital, its previous investor MAIF Avenir and first shareholder Impact Partners. The second round of investment will drive the company’s European growth, allowing expansion of its team and product suite as well as localisation of its learning and development solutions for European markets.

Founded in 2014, the one-stop-shop learning solution currently serves over 400 customers and 1 million active learners in 60 countries. The human-first, AI-driven software solution offers each individual a personalised, adaptive approach to learning with features such as intuitive blended learning environment, motivational chatbot and a Microsoft Teams integration.

Rise Up co-founder and CEO Arnaud Blachon said: “As we continue to navigate the COVID-19 pandemic, hybrid learning is fundamental. Rise Up offers an inclusive learning platform that transforms this crucial business challenge into an opportunity for our customers. Our partnership with Connected Capital, with its focus on B2B SaaS, and their experience with HR tech companies in particular, will allow us to further strengthen our position in local European markets.”

Sander Pennings, investment manager, Connected Capital added: “Rise Up’s rich product suite combining LMS, LXP and content authoring is already adding crucial value to companies ranging from SMEs to large corporations such as Axa, Schneider Electric and Domino’s. We are impressed with its efficient growth over the last years in its current markets and are excited to contribute to the company’s accelerated international expansion.”

7. Solves the disconnect between people, offices, processes, tools and management

The Dutch startup currently empowers more than 9,000 fitness businesses and 45,000 fitness professionals in Europe

As the physical fitness industry emerges from the global pandemic, Amsterdam-based fitness technology provider Virtuagym has raised €3 million in funding from Icecat. The fresh capital will drive its international growth and boost its all-in-one software for club management, coaching and engagement in the health and fitness industry. 

The Netherlands startup aims to make the world a healthier and happier place. The company, which was originally founded by brothers Hugo and Paul Braam in 2008, currently empowers more than 9,000 fitness businesses and 45,000 fitness professionals, serving over 2.5 million end-users every month with its brandable platform and mobile apps. 

Hugo Braam, CEO and co-founder, Virtuagym said: “Our solutions have shown customers great value, especially in making the transition towards a more hybrid, digitally-powered customer experience.”

Martijn Hoogeveen, CEO, Icecat added: “We are happy to support Virtuagym in their plans to transform the health and fitness industry with further health technology innovations.”